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We are actively in the process of creating documentation for our community help desk. This information is current in DRAFT status, so some information may be aspirational or incorrect.

Volunteers in the OpenMRS Community support a help desk (


at help.openmrs.org


 or via helpdesk@openmrs.org) for the community. The goals of this help desk are to support newcomers to the community, help new volunteers find ways to productively contribute to the community, and to help troubleshoot problems that may arise with community infrastructure. This wiki page and its children are intended to help introduce you to the help desk processes and, if you are interested, help guide you to way you could help in supporting the amazing OpenMRS community.

Documenting what we have now

See the Inventory of Types of Help Desk Cases

Help Desk Roles

  • General Help Desk
  • Community Guide
  • ...
  • Tier 1 Support
  • Infrastructure Support

Community Guides

(define role, common tasks, how to get involved)

Other roles...


Tier 1 Support

(define role, common tasks involved, how to get involved)

Infrastructure Support

(examples of types of roles, where to go to learn more and get involved)

titleGetting Support From Helpdesk

Do you need support with the OpenMRS.org? First, make sure that your issue is something that we can help you with.

What we support:

  • Issues connecting to or using the OpenMRS.org web site and OpenMRS community collaboration tools (JIRA issue tracker, Confluence wiki, Bamboo, etc.)
  • Problems with your OpenMRS ID account
  • Mailing list problems, issues, or questions
  • Social media services (e.g., Facebook, Twitter, YouTube, Google+, other services)

What we don't support:

  • End-user support for using or customizing the OpenMRS platform and software
  • Development & design questions

If we can help, please get in touch with us:

  • Create a new case at https://help.openmrs.org/ signing in with your OpenMRS ID for fastest service.
  • If you the above isn't working, please email helpdesk (at) openmrs (dot) org.
  • Please describe your problem in as much detail as you can so we can assist.