Page History

Severity 1

Production application down or major malfunction causing productivity loss resulting in majority of users unable to perform their normal tasksTier 1

The most used and relevant services for the community. A large portion of the active community would consider 1h long outage during business time a bad experience, and would prevent them doing their work. These are the most critical systems that affect most of our community, most of the time.

1 hour

4 hours

Severity Tier 2Critical

loss of application functionality or performance resulting in high number of users unable to perform their normal functionsThese services can be down quite possibly for a couple of hours before it actually blocks someone.

4 hours

8 hours

Severity Tier 3

Moderate loss of application functionality or performance resulting in multiple users impacted in their normal tasksSimilar to Tier 2, but a smaller percentage of the community would be affected.

8 hours

24 hours

Severity Tier 4

Minor loss of application functionalityEither affects a very small percentage of the community, or accessed/used much less frequently.

24 hoursBest effort