UX Research Questions We've Worked Through
What were our UX research questions for the 3.0 RefApp so far? What use cases have driven our process?
Existing Research Notes:
https://www.notion.so/sonderdesign/User-Testing-3eb1277349e04f2ebd0fd5682369de5c
https://www.notion.so/Phase-1-8312788b5a0c46779cf73b6ec15390de?n=page_invite
Our General Process
- Research & Requirements: Gather requirements from 2+ organizations implementing OpenMRS-based systems. Bigger or more complex topics usually include a user research session (e.g. collaborative workflow mapping, pain point exercises).
- User Feedback: Moderated design feedback sessions to gather stakeholder & user feedback on rough sketches.
- User Testing: Usually 1:1 testing repeated with multiple representative users. Clickable wireframes often used so user's mouse actions can be screenshared during testing and confusion or ease of use can be directly observed. Occasionally, tools like Maze are used for unmoderated testing rounds.
- Iterations: Based on User Feedback and discussions in community #ux-advisory channel and on weekly 3.x Product Design calls, designs generally go through 3-4 iterations.
- Ready for Development: Uploading or updating the designs in Zeplin is the last step before developer handover.
Getting around the EMR overall
| Theme | Research Questions | Status | Notes & Helpful Links |
|---|---|---|---|
Global Navigation: |
| DONE | Key Points: https://www.notion.so/sonderdesign/Global-Navigation-Feedback-455c480456aa4a4093ed7ba22bb47859 |
Navigating on Tablet vs Desktop |
| DONE | 4 User Interviews and Changes resulting from testing: https://www.notion.so/sonderdesign/Desktop-Design-25ed626339a84c48a9949802f43ed6f5 |
Main Dashboard |
| IN PROGRESS |
Caring for a Patient
| Theme | Research Questions | Status | Notes & Helpful Links |
|---|---|---|---|
Patient Landing Page |
| IN PROGRESS | Patient Visit Feedback: https://www.notion.so/sonderdesign/1-Patient-Visit-594e0b72a513475ab924f30f6f9e1c4b |
Test Results | DONE | https://www.notion.so/sonderdesign/3-Review-Labs-7d5cac6f78744945b29bdb89078bf1e8 User Testing (x5): https://www.notion.so/sonderdesign/Lab-Results-b120bd66a09542f292f861af24dad077 | |
Medication Order Entry | DONE | https://www.notion.so/sonderdesign/2-Order-Entry-8fc97ec72859487ab70b55389735af41 User Testing (x3): https://www.notion.so/sonderdesign/Order-Entry-89051064e35a46f88840442a8a86b899 | |
Adding a Patient to a List | DONE | Top Takeaways and User Testing (x3): https://www.notion.so/sonderdesign/Patient-Lists-4f474fe6575b4030918d52e8e7f5fd23 | |
Offline (CHW workflow) | DONE | Retention Worker Interviews (x2): https://www.notion.so/sonderdesign/Offline-Mode-f3ddc87134f9481bbbea4d6ac8fc4c39 |
Caring for Groups of Patients
| Theme | Research Questions | Status | Notes & Helpful Links |
|---|---|---|---|
Using Patient Lists |
| DONE | Tested with 1 clinician & 2 Retention Workers in HIV Outpatient care at Ampath Top Takeaways and User Testing (x3): https://www.notion.so/sonderdesign/Patient-Lists-4f474fe6575b4030918d52e8e7f5fd23 |
Service Delivery Queues | IN PROGRESS | User Testing 2021 Nov 4th: _____ | |
Clinic Metrics | IN PROGRESS | ||
High Risk Patient Care | High Risk Patient Care: Research synthesis from interviews and shadowing at Ampath, Kenya, May 2022 https://pitch.com/public/e2058bcc-afa5-4f0b-a358-af4e6aaff81b/e3d0c678-e423-4ccb-990e-895c605f6de7 |
Sample Patient Cases we've been using to check workflows, use realistic information in wireframes, and confirm basic needs before user testing: Sample Patients: Agnes, Billy, and Candice