Get Help from Others
Q&A: Ask OpenMRS
Discussion: OpenMRS Talk
Real-Time: IRC Chat | Slack
We appreciate your efforts to report a potential bug with OpenMRS. Before you do, please ask yourself the following:
If the issue that you want to report is a security exploit, you should not publicly disclose the details, since that would tell attackers how to exploit OpenMRS production servers in the field. Report any security vulnerabilities to firstname.lastname@example.org (a private list of long-time OpenMRS developers) giving details about the exploit, and someone will follow up via email.
Due to a temporary bug, if you send this email from an account that matches your account on OpenMRS Talk (if you have one), it may be rejected. If so, please click here to send a private message to the "@Security" group via OpenMRS Talk.
To send a private message on Talk, you must be Trust Level 1 (basic user) or higher. If you are a new user (Trust Level 0), you may receive a message stating that you cannot send a private message on Talk. You can find out your trust level on OpenMRS Talk by logging in, click on your user profile in the top right & clicking your username to reach your user page, then the Expand button at the top right corner of the banner. Below the expanded banner, you should see several details (e.g., when you joined, etc.) including your Trust Level. If your Trust Level is 0, then this workaround will not work for you. You can achieve Trust Level 1 by continuing to read posts and browse topics on Talk or you can contact the help desk for assistance.
If you know the problem is related to the function or performance of a specific add-on module you are running, please consult the Module Repository and that module's documentation about how to get support. If you believe the problem is with OpenMRS itself, or if you're honestly not sure, you can file the bug report in the OpenMRS Trunk project in JIRA. You'll need to have an OpenMRS ID to do so.
Regardless of whether you're reporting the bug to the OpenMRS core team or to a module developer, to help those developers understand the problem, please include as much information as possible:
We encourage you to use the method above to report bugs. However, if you are not comfortable creating a traditional bug report or are otherwise unable to do so, you may use our simple bug report form.
For OpenMRS bugs, our core development team will review your new bug report, attempt to verify it, and prioritize it. Once verified, they will be classified as "ready for work" at which point a developer can start working to resolve the issue. As the bug reporter, you will receive e-mail notifications from JIRA (unless you opt-out) with updates.
Once a developer has fixed the bug, it will be reviewed, tested, and included in an upcoming release of OpenMRS. You can follow the progress of the issue in the tracking system to determine what release fixes the bug.
We use the following definitions when prioritizing tickets: