The most used and relevant services for the community. A large portion of the active community would consider 1h long outage during business time a bad experience, and would prevent them doing their work. These are the most critical systems that affect most of our community, most of the time.
These services can be down quite possibly for a couple of hours before it actually blocks someone.
Similar to Tier 2, but a smaller percentage of the community would be affected.
Either affects a very small percentage of the community, or accessed/used much less frequently.
Our key systems are monitored 24x7 by the third-party service Pingdom. If you see a current outage, don't worry. The infrastructure team has already been alerted.
E-mail is managed by Google Apps and uses OpenMRS ID for single sign on. In addition to e-mail, all Google services are also available to a OpenMRS Google Apps account. We intend to soon integrate these accounts with OpenMRS ID and keep them synchronized. For now, if you want access, please open a ticket.
Communication is done by https://talk.openmrs.org
Raise a request in https://help.openmrs.org/